The POS2GO Support Staff are available 24 hours a day, 365 days a year. Our team utilizes the latest technology and tools to ensure the highest level of support possible. We offer many different support options, including pay per call, time & material, and support agreements.
New Remote Monitoring & Back-up Service!
Our Platinum Support Agreement offers Remote Monitoring Service that actively monitors more than 20 different alert conditions in your POS system. When an alert is activated a notification is sent to our support staff, frequently before the end user even realizes there is a problem.
The Platinum Support Agreement also includes Remote Back-up Service, backing up your database and important documents on a weekly basis. Our back-up service provides an additional level of security for disaster recovery.
Bronze Support – starting at $50 / month
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Unlimited Phone & Remote Assistance
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After-hours Emergency Support 24/7, 365 days a year
Gold Support – starting at $125 / month
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Unlimited Phone & Remote Assistance
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After-hours Emergency Support 24/7, 365 days a year
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On-site Service with Loaner Equipment
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POS2GO Warranty Assistance
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Preventative Maintenance Services
Premium Support – starting at $150 / month
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Unlimited Phone & Remote Assistance
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After-hours Emergency Support 24/7, 365 days a year
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On-site Service with Loaner Equipment
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POS2GO Warranty Assistance
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Preventative Maintenance Services
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Priority Scheduling for On-site Service Calls
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Proactive Remote Monitoring Service
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Weekly disaster Back-up Service
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Customer remote access
*Support agreement pricing can vary and is determined
by size and age of system and by customer usage.
