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Support Agreements

The POS2GO Support Staff are available 24 hours a day, 365 days a year. Our team utilizes the latest technology and tools to ensure the highest level of support possible. We offer many different support options, including pay per call, time & material, and support agreements.

New Remote Monitoring & Back-up Service!

Our Platinum Support Agreement offers Remote Monitoring Service that actively monitors more than 20 different alert conditions in your POS system. When an alert is activated a notification is sent to our support staff, frequently before the end user even realizes there is a problem.

The Platinum Support Agreement also includes Remote Back-up Service, backing up your database and important documents on a weekly basis. Our back-up service provides an additional level of security for disaster recovery.

 

Bronze Support – starting at $50 / month

  • Unlimited Phone & Remote Assistance
  • After-hours Emergency Support 24/7, 365 days a year


Gold Support – starting at $125 / month

  • Unlimited Phone & Remote Assistance
  • After-hours Emergency Support 24/7, 365 days a year
  • On-site Service with Loaner Equipment
  • POS2GO Warranty Assistance
  • Preventative Maintenance Services


Premium Support – starting at $150 / month

  • Unlimited Phone & Remote Assistance
  • After-hours Emergency Support 24/7, 365 days a year
  • On-site Service with Loaner Equipment
  • POS2GO Warranty Assistance
  • Preventative Maintenance Services
  • Priority Scheduling for On-site Service Calls
  • Proactive Remote Monitoring Service
  • Weekly disaster Back-up Service
  • Customer remote access

 

*Support agreement pricing can vary and is determined
by size and age of system and by customer usage.

 
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Recent News & Updates

At the annual Dinerware Partner Conference POS2GO was honored with the most prestigous dealer award, Dinerware Partner of the Year.

The highly coveted Partner of the Year award is bestowed upon the Dinerware Dealer that shows the highest level of committment to the Dinerware products and excels in all aspects of their business, including sales, product development...

More News & Updates